Refund Policy

At Hand & Paw Cleaning and Pet Care Services, we take pride in delivering reliable, compassionate care and quality cleaning. Your satisfaction is important to us. This Refund Policy explains when and how refunds may be issued.

1. Service Cancellations

24+ hours notice: Cancellations made at least 24 hours before a scheduled appointment are eligible for a full refund or credit.
Less than 24 hours notice: May be subject to a 50% cancellation fee, unless due to emergency circumstances.
No-show or denied entry: Appointments missed due to no access or no one home at the scheduled time are non-refundable.

2. Dissatisfaction with Services

If you are unsatisfied with the service provided:

Please contact us within 24 hours of the appointment.
We’ll offer to re-perform the service, provide account credit, or issue a partial/full refund, depending on the situation.
We do not issue refunds for issues beyond our control (e.g., pet behavior, weather delays, pre-existing conditions in your home or pet).

3. Pet Care Emergencies

In rare cases where a pet becomes ill or an emergency arises, we will contact you or your emergency contact immediately. Any changes to the service required in the moment (e.g., vet transport, additional care) may be billed separately and are not refundable.

5. How Refunds Are Issued

Approved refunds will be issued via the original method of payment within 5–7 business days. Account credits can be applied immediately to future services.

6. Weather or Emergency Closures

In the event that services must be canceled due to weather, safety concerns, or emergency circumstances beyond our control, we will make every effort to reschedule or provide a full refund or credit.

Need help or have questions?
We’re happy to assist. Please reach out to:
📧 handandpawcleaning@gmail.com